Nintendo of America

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Cleaning a Game Disc

 

    Please use the information below for cleaning a dirty Game Disc. Fingerprints, smudges, and other foreign material can interfere with game being properly read by the Wii console.

  1. Use a soft, slightly damp cotton cloth (use water only). Clean the disc from center towards the edges; do not use a circular motion. DO NOT use paper.

  2. Make sure the game is dry, then re-insert it and see if the error occurs again.

  3. If the game had been working normally, shows signs of physical damage, and now displays errors or lockups in areas it previously didn't, the problem is likely to be the damage to the disc. Use the disc replacement policy to determine how to get your game replaced.

  4. If the game never worked or you are discovering errors in areas you have entered for the first time, it is possible that the problem could be with the system or the disc. (The system may still be the problem even if the disc shows some signs of damage.)