Nintendo of America

support.nintendo.com

Wii Balance Board Troubleshooting

Important! The Wii Balance Board will only communicate with the Wii Console if a compatible game (such as Wii Fit) is being used. Compatible games will display the Wii Balance Board icon on their packing.


Wii Balance Board icon

What type of problem are you experiencing?

 

Wii Balance Board won't sync with Wii system (power light keeps blinking)

  • The Wii Balance Board will only communicate with the Wii Console if a compatible game is being used. It must also be synced to each game individually. Before proceeding, make sure that the game you are playing displays the following icon on its packing:


    Wii Balance Board icon

  • Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of batteries.

  • Even if the battery level is strong, try the following:

      Try these steps!

    1. Insert a Wii Balance Board compatible game disc in the Wii console.

    2. Use the Wii Remote to select the Disc Channel from the Wii Menu, then select "Start" to begin the game. Press the A Button to bypass the wrist strap screen.

    3. Open the small SD Card slot cover on the front of the Wii console.

    4. Remove the Battery Cover on the bottom of the Wii Balance Board.

    5. Press and release the SYNC button on the Wii Balance Board. The blue light on the board will start blinking.

    6. Press and release the red SYNC button on the Wii console while the blue light on the board is still blinking.

    7. The blue light will stop blinking and stay on steady once the syncronization is complete.

    Fore more detailed information (including pictures) on how to sync the Wii Balance Board, click here.

    • If you are still unable to sync your Wii Balance Board, please call 1-800-255-3700 so that we may assist you further.

 

 

 

 

Power and battery problems

  • Even if you have already tried new batteries, we recommend trying another set of fresh batteries, and verify that they're installed correctly.

If the Wii Balance Board is still experiencing power problems after trying new batteries and ensuring that they are inserted correctly, please call 1-800-255-3700 for assistance.

 

 

 

 

 

Your movements are not being correctly detected

 

  1. Make sure that the Wii Balance Board is placed properly in front of the TV: The blue power light should be facing away from the TV. If the Wii Balance Board is facing the wrong way, your movements will be reversed.

  2. Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of batteries.

  3. Check to make sure nothing is pressing against the bottom of the Wii Balance Board. If you do find anything pressing against the bottom (such as carpet), try using the foot extensions.

    4.  

If the Wii Balance Board is still not correctly detecting your movement, please call 1-800-255-3700 for assistance.

 

 

 

 

 

Correct weight not detected:

  1. Are you using the Wii Balance Board on a plush carpet? If so, try using the foot extensions. After you have installed the extensions, re-weigh yourself and check for proper results (within a few pounds).

  2. Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of batteries.

If the problem persists, and the weight difference is more than a few pounds, there could be a problem with the Wii Balance Board. Please call 1-800-255-3700 for further assistance.