Nintendo of America

support.nintendo.com

Picture and Sound Troubleshooting

 

This section covers troubleshooting information for picture and sound problems, such as a blank screens, stretch images, and other issues.

 

 

 

 

 

 

    Blank white or blank dark screen

  • Is this your first time hooking up the Wii console or have you moved it to another TV or VCR? If so, please click here to review our step-by-step connection guide. Our experience shows that the majority of these issues can be solved by double-checking your connection and finding the correct Input Select for your TV or VCR.

  • If you have verified the connection is correct, and are still receiving a blank white or blank dark screen when powering on your Wii console, then the problem is likely with the system and it will need to be repaired. Please click here for repair options.

 

 

 

    Picture is out of alignment

  • If the picture is shifted too far to the left or right, try adjusting the Screen Position. (Click here for instructions.)

    • If adjusting the Screen Position did not solve the problem, please click here for repair options.

 

 

 

 

    Picture is stretched

  • If the console is not set to the proper aspect ratio of the television, the screen will appear to be stretched. Try adjusting the Widescreen Settings on the Wii console to match the TV. Click here for instructions.

 

 

 

 

     

 

    All other sound and video problems

  • Is this your first time hooking up the Wii console or have you moved it to another TV or VCR? If so, please click here to review our step-by-step connection guide. Our experience shows that the majority of these issues can be solved by double-checking your connection.

  • If you have verified that the hookup is okay, then the game may be the problem. Try navigating the Wii Menu and Mii Channel to verify if the problem persists on those screens as well.

    • If the sound/video problems are not present on the Wii Menu or Mii Channel, there's likely a problem with the game. See Game Disc or Wii Shop Channel troubleshooting.

    • If the sound/video problems are present on the Wii Menu or Mii Channel, it is likely that the problem is with the Wii console itself. Please click here for repair options.