Nintendo of America

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Sound Problems

  1. Make sure you are using all licensed accessories with your system. Unlicensed products are not fully compatible with Nintendo systems and may not work correctly.
  2. Check your system connections to ensure they are firm and correct.
  3. Remove and reload the Game Pak, pressing firmly to ensure it is locked in place.
  4. Many Game Paks have an option that controls one or more volume variables. These may have been set to maximum volume during the manufacturing or testing process. Consult the game manual for directions on how to adjust the settings. You can usually get to them by going into the Options screen.
  5. Some sound effects and/or music may be lost when playing a game with a mono hookup if Sound option is set to Stereo. Consult the Game Pak manual for information on how to change the sound on your game to mono.
  6. There may be a problem in one of your hookup cables and not your system. Try purchasing a new connection cable (where to buy). You can also try borrowing the cable from a friend to see if it solves your problem before purchasing a new item.

If these steps do not help, please check the following additional information, specific to your hookup connection:

Additional steps for AV hookups

  1. Remove the AV cables and reinsert them with a slight twisting motion. Please check the following:

    • Make sure the Video Cable (the yellow plug) is in the video input. Plugging it into an audio input will cause buzzing.
    • Make sure none of your audio (red) cables, are plugged into a phono jack on your stereo, which can also cause buzzing.
    • Finally, make sure the Stereo AV Cable is plugged into input ports, not output ports.

  2. Some TVs or VCRs may have special Audio Inputs that don't allow the volume to be controlled by the TV. They are intended to be controlled by a different device, such as a home theater amplifier. Check your manual for the TV or VCR to see if this is the case for your unit.

  3. Some TV and VCRs have a small switch, usually found near the AV inputs, that is used to allow components to send sound out to the TV speakers. Check your manual for the TV or VCR to see if this is the case for your unit.

If these steps do not resolve the symptoms you are experiencing with your system, your system may need to be replaced. For more information on what options are available, please click here.

Additional steps for RF Switch/Modulator hookups

  1. Try switching both the TV and RF Modulator to a different channel (3 or 4). Try adjusting the Fine Tuning control on your TV to see if it clears up the sound. A particularly strong TV station (or cable TV) signal may be broadcasting on Channel 3 or 4 in the area, causing interference.

  2. Try disconnecting the antenna/cable wire from the RF Switch. You will have to reconnect it again for regular TV viewing.) If this option works, an AB Box may be needed. These can be purchased at various home electronic stores.

If these steps do not resolve the symptoms you are experiencing with your system, your system may need to be replaced. For more information on what options are available, please click here.